The Driver Service runs in the background as a windows service, so it is running even when you are not logged into Windows. Because of this the driver service runs under the Windows SYSTEM user account. This is a built in Windows user account that most windows services run under.

When you use any drivers which access files (such as the music library driver) you must ensure that the driver has access to the file. Some drivers provide an optional username and password setting which can be used to tell the driver what Windows user account to use when accessing the files. This is very helpful for accessing files over a network on another machine. You do not need to specify the username and password if the SYSTEM account has read access to files. On most systems the SYSTEM account has access to all files on the local machine but not files across a network.

The following drivers require file or directory access:

• Music Media Library Driver*
• Video Media Library Driver*
• Image Media Library Driver*
• J. River Media Center Export Media Library*
• File System Driver*
• FTP Driver
  

* These drivers allow specifying a username, password and domain name of a Windows user account.

A common configuration complication is when the media files are not stored on the same pc as the media player or the pc that the media library is running on. In this situation the user would normally see something similar to the following error:

The error indicates that the media library driver was unable to scan the provided path since it does not have sufficient permissions to do so. In the example above you can see that a network path was specified. The SYSTEM user account does not have access to the network file share so this will not work.

There are at least four solutions to this problem:

1. The best solution is to simply specify a username, password and domain in the driver settings for a Window account which has access to the file.
2. Move the media files to the pc running the Driver Service that the media library is running under.
3. Install a Driver Service on the pc that has the media files and run the media library driver from there.
4. Change the user which the Driver Service runs under. This is done through the Control Panel -> Administrative Tools -> Services utility. In the Service's dialog box, under Log on as, select This account, and then enter the changed account information. This is an advanced topic and only recommended for those familiar with network administration and windows services. Be aware each time the software is updated the driver's user account will be reset the the SYSTEM user account and the installer would need to change it back to the desired user.